UPDATED: Amazon Closes Customer's Account And Remotely Wipes Kindle, Won't Explain Why
UPDATE: Seems as though Amazon has restored her account. That's nice, and I'm sure the bad publicity had nothing to do with it.
A woman from Norway recently found her Amazon account was suspended, and her Kindle had been wiped of all the eBooks she'd bought. Amazon then refused to explain why, only saying her account was "directly related to another which has been previously closed for abuse of our policies."
But the woman insisted she'd never had another Amazon account. She continued to press the customer service rep she had been emailing with, only to get the following brush-off:
We wish you luck in locating a retailer better able to meet your needs and will not be able to offer any additional insight or action on these matters.
Oof. That's cold, Amazon.
For the full blow-by-blow, check out this blog post.
This brings us, once again, to the discussion of digital rights management and whether you actually own an eBook. It seems as though under Amazon's policies, you're really only renting then, and they can pull them back at any time. What's really troubling is Amazon's refusal to explain why--it seems this would be an easy thing to clear up if it's just a simple mix-up.
This isn't the first time the company has wiped Kindles--in 2009, they remotely deleted copies of George Orwell's 1984 and Animal Farm that were sold by a company that didn't have the rights to the books.
Does this make you nervous about shopping with Amazon, or about eBook technology? Do you think Amazon should come clean here and explain what happened?
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